What happens if my car was damaged in an accident that wasn’t my fault?

June 9, 2025

If your car was damaged in an accident that wasn't your fault, read on to find out how we can repair your vehicle and help protect your no claims bonus.

It’s the age-old chestnut: had an accident that wasn’t your fault? Unfortunately though, it does happen. But don’t worry, Grover Accident Repair Centre is here to help you through the entire process, including dealing with your insurance company, providing a vehicle replacement, and restoring your car back to its former glory.

Will you deal with the insurers?

Absolutely, we will take care of everything, including dealing direct with your insurers - at no additional cost to you. This means you can sit back and relax while we get things sorted.


Will I have a car to drive while mine is being repaired?

We don’t want to leave you without a vehicle and if it’s a non-fault accident, you may be entitled to a like for like vehicle replacement while yours is with us for repair. If not, we will still provide you with a free courtesy car for the duration of your repair, as long as your policy allows, but we will discuss that with the insurers up front.


Will my no claims bonus be protected?

Yes! In the case of a non-fault accident we can deal with your insurers and ensure there’s no excess to pay, to help protect your No Claims Bonus. 


We understand how stressful it can be after being in an accident, especially one that wasn’t your fault. We want to make the time afterwards as easy as possible for you, so we will take care of everything from full claim handling to vehicle replacement until your car is ready to get back on the road. 


If your car has been damaged in a non-fault accident,
get in touch and let us take care of the rest.


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